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Troubleshooting

STS-407 TROUBLESHOOTING (Commonly Asked Questions & Answers (v1.0)

Q:  The backup battery does not seem to be working?
A:  - Make sure that the backup battery is plugged in inside the keypad.  You will need to gently open the casing of the keypad to do this.  The battery is plugged into the white casing on the upper-right-hand corner of the board. Then, before testing, ensure the backup battery has had 24 hours to charge. 
  
Q:  How do I setup and mount the door/window sensors?
A:  - They are mounted with the magnet strip on the left side of the sensor.  Please the main sensor component on the door or window frame, and place the magnetic strip on the door.  We recommend placing door sensors on the same side as the door handle, and on the very top side of the door.  We recommend placing window sensors by the locking mechanism unless there is not enough room.  Then we suggest using the bottom or side window frame. 
  
Q:  I keep getting false alarms every 20 minutes or so and the alarm isn’t even armed.  What's going on?
A:  - This is normally caused by a tamper alarm, (or status code 14 alarm.)  Check the display on the keypad to see what Zone Number and Status Code Number you are receiving.  If it is Zone 00 to 25, and status code is 14, please consult with the manual with STATUS 14, located in section 12.1 of the manual. 
  
Q:  I get false alarms after 20 minutes of arming the alarm, but it’s not Status Code 14.  What’s going on?
 A:  - This is normally caused by a door or window that was left open, (or status code 2 or 7.)  Check the display on the keypad to see what Zone Number and Status Code Number you are receiving.  If it is Zone 1 to 24, and status code is 2 or 7, please ensure that no doors or windows were left open after arming the alarm.  The alarm performs a system check on all sensors every 20 minutes.  If a door or window is open, it will trigger the alarm during the system check. 
  
Q:  The motion detectors aren’t detecting any movement.  What should I do?
A:  - Ensure that the motion detectors were previously programmed in section 5.0 and 5.1 of the manual. You should have also programmed the senor type in section 4.0 to 4.7.  When programming the motion detectors as described in sections 5.0 and 5.1, ensure you are pressing the black tamper switch inside the detector until the system beeps.  If the system beeps and indicates it was programmed, ensure the motion detectors are sitting upright, not sideways or upside down.  They should be facing straight ahead or angled slightly down towards the ground.  (Not straight down or directly at the ceiling.)  When the cover is off the motion detector, the battery is at the top and the tamper switch is at the bottom.  It should be noted that there are two lenses on the motion detectors.  Both lenses need to be free of any obstructions as they are both necessary for proper use.  Placing a motion detector on a desk for testing may block a lens and cause the motion detector to malfunction. 
  
Q:  The motion detector works for the first 6 minutes, but then stops detecting motion.  What should I do?
A:  - The motion detector is working correctly. For the first 6 minutes after the motion detector's cover is attached, the motion detector is in a TEST mode.  This means it will send continuous signals about every 10 seconds that it detects motion.  After 6 minutes, the motion detector enters a use mode.  The use mode is designed to prolong your battery life up to a year.  The first time the motion detector detects motion, it sends a signal to the keypad.  Then it waits between 15 to 120 seconds before it will reset to send another signal if it detects motion again.  If the motion detector was not designed this way, the battery life would be cut in half.  However, if you wish to have it to send signals when it detects motion more frequently, then you can adjust the sensitivity knob inside of it.  (It's the blue terminal with a gray screw in the middle of it.)  Turn this knob clockwise to make it more sensitive, and counterclockwise to make it less sensitive. 


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